Blackboard Support

Preparation for Online Learning

Online and hybrid courses follow the same semester schedules as campus courses. Students should plan to purchase books prior to the first day of the course and log-in to Blackboard by the first week of classes.  It is the student’s responsibility to have reliable internet service and a computer. Students should also be aware that online learning involves self-discipline and good time management.

Technical skills for successful online learning include:

  • Ability to identify and use a variety of browsers
  • Ability to navigate a website
  • Ability to attach documents to email or website
  • Ability to download documents or install software updates

How to Log-in to Blackboard

All online/hybrid courses, as well as most campus courses, utilize the Blackboard Learning Management System. Students will use the Student ID (ex: jwesley3805) and numerical password supplied  to access this system.

  • If logged into MyWesley, simply click the Blackboard link to access the system.
  • The system is also accessible directly at http://blackboard.american.edu  If accessing Blackboard directly, enter the letters wts in front of username (ex: wtsjwesley3805) and use the same numerical password.

Troubleshooting Tips

  • Don’t know your username/password or get an “invalid username” message
    • Review the information sheet detailing campus log-in instructions received upon acceptance to Wesley
    • Contact your registration office (DMN, COS, or Wesley Registrar) to make sure your registration is complete
  • Make sure Adobe Flash Player is installed on your computer
  • Make sure Java is up-to-date on your computer
  • Try a different web browser (ex: Internet Explorer, Google Chrome, Firefox, Safari)
  • Delete the browsing history/cookies on your computer

Still need assistance?

Submit an online help ticket here.

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